Frequently Asked Questions

Where do you ship?
We currently ship to most countries worldwide. Delivery times may vary depending on your location.

How long does shipping take?
Standard shipping typically takes 7-14 business days. Please note that processing times may vary during peak seasons.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and other secure payment options.

How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking information. You can check your order status anytime through our website.

What’s your return policy?
We offer returns within 30 days of purchase. Items must be unworn, with original tags attached. Please refer to our Returns Policy for more details.

How do I exchange an item?
To request an exchange, please initiate a return and place a new order for the desired item. This ensures you get the correct size or style without waiting.

What if my item is damaged or defective?
We take quality seriously. If you receive a damaged or defective product, please contact our support team immediately for assistance.

How do I know what size to order?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with these measurements for the best fit.

Do you offer gift cards?
Yes! Digital gift cards are available in various denominations and can be purchased through our website.

How can I contact customer service?
For any inquiries not covered in this FAQ, please reach out through the contact form on our website. Our team typically responds within 24-48 hours.

Do you have physical stores?
We currently operate as an online-only retailer, which allows us to offer better prices and a wider selection.

Are your products ethically made?
We’re committed to ethical manufacturing practices and work only with suppliers who meet our strict standards for quality and working conditions.

How often do you release new collections?
New styles are added regularly throughout the year. Follow us on social media to stay updated on our latest releases.

Can I cancel or modify my order?
Orders can only be modified or canceled if requested within 1 hour of placement. After this window, we cannot guarantee changes as processing begins quickly.

Do you offer student discounts?
We occasionally run special promotions for students. Check our promotions page or social media for current offers.