Refund Policy
At boysliewear.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and exchange process. Please review the following policy to understand your options.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards
- Final sale items (marked as such at purchase)
How to Initiate a Return or Exchange
- Contact our customer support team to request a return authorization.
- Once approved, pack the item securely and include the original receipt or proof of purchase.
- Ship the return to the provided address at your own expense.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Exchanges
If you need a different size or color, we recommend returning the original item and placing a new order to ensure availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. If the issue persists, contact us for further assistance.
Questions?
For any inquiries regarding refunds or exchanges, please reach out to our customer support team. We’re here to help